Ladies and gentlemen if there was ever a company with the absolute worst customer service, that would be Comcast. Not only does their regular service beyond basic cable stink, but their internet services hardly ever work and their customer service, like I stated before…is the worst!
Let’s rewind back to May.
I’m preparing to leave the parsonage for our new home in town. I want to make sure I have all my services disconnected, Comcast being my main concern.
I call them. They assure me that all I have to do is bring in my cable modem and all will be completed.
Oh if it was only that easy. The next month, I receive a bill for what was previously being paid on a monthly basis. I call to make sure everything is okay and they say “Well yes! That’s normal! In fact, you’ll get a refund for the month of June since you paid for that month.” That’s great I thought! All I had to do was wait for the paper work to go through the system.
Yet again, if it was only that easy.
The next month, the bill has doubled from not being paid the previous month. I call again, slightly annoyed. They tell me that everything is okay, I don’t have to pay for it. They just need to send someone out to completely shut off the service to the house from the telephone poll. They tell me not to worry, it will be taken care of. At this point, I’m thinking “yeah…right.”
So what do I receive in the mail yesterday? Another Comcast bill! This time for three times the amount! Needless to say I’m a bit mad. This is getting ridiculous. So I call…again. I explain to the nice woman on the phone that this has been going on for 4 months, and I just want them to stop sending me bills and return to me (but it really goes to the church) the refund it needs! She tells me to hold.
She comes back and explains that she talked with my district supervisor and that I need to come into the local office (not really local for me) and show proof that I haven’t been living in that house. At this point, I lose my temper…which is very rare for me.
“Why do I need to show proof that I don’t live there? I requested it to be shut off and it shouldn’t matter whether or not I live there, I wanted it shut off.”
“This is what you have to do.”
“Why? I was told from the beginning that all I needed to do was bring in my cable modem and the service would be completed and shut off. Now you’re telling me that I need to use up my lunch break and drive 45 minutes to turn in a slip of paper?”
“I know and understand sir, but there isn’t anything I can do…blah blah blah…”
So today I have to go in and turn in my paper that states that I moved out of the house in June.
Apparently, you sell your soul to have Comcast. They will do whatever it takes to annoy you, enrage you, inconvenience you and otherwise make your life a living hell.
For anyone that reads this and has the opportunity, please reconsider using Comcast. In Seymour there is Cinergy Metronet which provides amazing service for both HDTV Cable (less than Comcast) and Fiber Optic High Speed Internet (Both faster and cheaper than Comcast). There are other internet and cable companies out there that actually want to take care of their customers.